We charge you incrementally each time you travel up to a weekly cap on the same route.
On your first journey of the week, you’ll pay for a single. When you take your subsequent journeys that week, we look back at your previous ones and – if you could’ve had a better deal with a return, weekly season or other combination – you’ll just pay the difference. A bit like having your own personalised train fares.
That’s the magic of Retrospective Pricing™.
When you tap ‘Start journey’ in the app, Hindsight quickly checks that your card issuer has given the green light and then we take payment after your train has departed. So if your plans change at the last minute and you choose not to travel, there’s no need to worry about refunds as you’ll not be charged.
We also email you a weekly summary of all journeys and payments.
On your first journey of the week, we charge you the price of a single ticket – in this example, £19.20.
You might be thinking it’d be better to buy a return straight away? Read on…
On your way home that evening, we calculate that you’d be better off switching that single to an off-peak day return as you’re returning later than you planned. The off peak return fare in this example is £19.30, only 10p more than you’ve already paid for that single. Hindsight knows this and only charges you 10p to get home.
So for that day, you’ve correctly paid the lowest price of an off-peak day return. Without Hindsight you might have bought a peak day return, so you’re in the money already. Great.
You then end up doing the same return journey a few days in a row, at £19.30 per day, charged in increments of £19.20 and 10p.
But here’s the really clever bit.
Our app spots that a weekly season for this route is £66, and on the fourth day, buying another daily ticket would take your spend for the week over that limit.
So, we automatically switch all tickets so far that week for a season ticket. That means on Day 4 you’d get charged £8.10 (i.e. £66 minus 3 days at a total of £19.30 each).
You immediately save £11.20.
And the best bit of all, is that all subsequent journeys on that same route that week will be FREE.
Given how your week turned out, we spotted that you’d have been better off buying a season ticket and automatically switched you to that ticket type. You saved money without even trying.
If you’re thinking “couldn’t I have just bought a season ticket myself at the start of the week?”. Well, yes you could, but plans change – and if you’d have bought a weekly and ended up working from home unexpectedly, you’d be out of pocket.
With Hindsight, there’s no chance of buying a ticket you’ll later regret. Just get on board and leave the low fares to us.