Assisted travel

If you require assistance during your journey, please contact the relevant train company using the details below

Access informationTelephoneTextphone
c2c 0345 744 4422 0345 744 4422
Caledonian Sleeper 0330 060 0500 1800 103 300 600 500
Chiltern Railways 03456 005 165 0845 707 8051
CrossCountry 0344 811 0125 0344 811 0126
East Midlands Trains 03457 125 678 0345 707 8051
Gatwick Express 0800 138 1016 0800 138 1018
Grand Central 0344 811 0072 0344 556 1400
Great Northern 0800 058 2844 0800 975 1052
Great Western Railway 08001 971 329 1800 108 001 971 329
Greater Anglia 08000 282 878 1800 108 000 282 878
Hull Trains 0800 316 1323 0800 304 7513
Island Line 0800 528 2100 0800 692 0792
London North Eastern Railway 03457 225 225 1800 103 457 225 225
London Northwestern Railway 0800 024 8997 1800 108 000 248 997
London Overground 0343 222 1234 0203 031 9331
Merseyrail 0800 0277 347 0151 702 2071
Northern 0800 138 5560 0845 604 5608
ScotRail 0800 912 2901 1800 108 009 122 901
Southeastern 08007 834 524 0800 783 4548
South Western Railway 0800 528 2100 0800 692 0792
Southern 0800 138 1016 0800 138 1018
Thameslink 0800 058 2844 0800 975 1052
TfL Rail 0343 222 3456 0800 112 3456
TransPennine Express 0800 107 2149 0800 107 2061
Transport For Wales 03330 050 501 (0800-2000) 0845 758 5469
Virgin Trains 08000 158 123 0800 015 8124
West Midlands Railway 0800 024 8998 1800 108 000 248 998